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Customer Service Representative

He/She will support the customer by performing the following duties:

  • Issues RA #’s and provides Denied Party Screening when applicable.
  • Provide pricing and delivery information for service related orders.
  • Receives incoming repairs, verifies equipment and receives orders into ERP system database, and distributes to appropriate person/department. Creates invoices for service related orders.
  • Packages service related orders for shipping personnel.
  • Creates Certificates of Conformance for service related orders.
  • Interfaces with the Customer on repair status, repair quotes, payment via phone, email or face-to-face.
  • Updates and maintains CRM and ERP system database.
  • Creates documents for shipping back repairs to the customer and subcontracting.
  • Performs other duties as needed including inspections for quality and assisting sales department as required.
  • Reconciles periodic monthly reports for service.
  • Communicate and Coordinate with internal departments.Handles returns, warranties and service related information  and enters information into ERP system along with creating credits when required. 
  • Responsible processing and assigning all inquires received through the HotlineTicket System.

Qualified candidates will meet these competencies and requirements:

  • High school diploma or equivalent plus five (5) years experience in mechanical and electronic parts handling and tracking; or Equivalent training and experience.
  • Ability to interpret shipping manifests, customer packing sheets, and similar incoming goods documentation.
  • Very good working knowledge of Microsoft Office Products. Knowledge of Export Compliance Procedures.
  • Good organizational ability. Excellent written and verbal communications skills.
  • High level of competency in ERP and CRM systems.
  • Ability to multi-task.
  • Positive, pro-active attitude. Self-starter with ability to work with limited supervision

At Kistler your experience and expertise are valued and promoted. As a global company with numerous locations worldwide, we offer exciting career opportunities in an international environment. Kistler is also pleased to offer a generous benefit package with medical, dental, vision, life and disability coverage along with a 401k plan with a 4% company match, and generous personal and vacation time allowances.

Kistler Instrument Corporation is an Equal Opportunity Employer.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, military and/or veteran, status, or any other Federal or State legally-protected classes.

Interested candidates may apply directly at our KIC Career Center or by contacting Human Resources by selecting the apply button below.

Arbeitsort: Vereinigte Staaten
Stefanie Neuser
Stefanie Neuser
Head of HR - Americas
30280 Hudson Drive
MI 48377 Novi