Since May 3rd, Swiss and Austrian customers have been able to compare and directly order sensors, software and accessories via the Kistler webshop. Kistler has thus expanded the range of the webshop first launched for German customers in November 2022. Since going live, more than 730 customers have already signed up for the service. The most used feature is the option to individually assemble products in the shopping cart and then request them. Meanwhile, the product catalog continues to grow steadily. As of the beginning of May, over 2,000 products are available on the portal, around 1,000 including an immediately visible pricetag.
Full webshop experience: Kistler expands availability of its web portal
Winterthur, May 2023 - Quickly finding products including all details, viewing prices and availabilities and placing orders: the concept behind myKistler, the portal and webshop of Kistler is gaining traction. Since May 3rd, the full range of services has also been available to customers in Switzerland and Austria. With a chat room for experts, Kistler currently tests a new feature for maximum convenience. The live chat is available during business hours via the product pages of the website. Customers can use it both to receive additional product information and to get in touch with a Kistler expert with a technical background.
Live chat for quick feedback
The webshop has recently started a pilot phase for a live chat with experts from Kistler to make it easier to find the right product. The chat can be opened during business hours via an icon on the right-hand side of product pages. Here, experienced engineers are on hand to answer product-specific questions. One of them is Reinhard Bosshard, who has been working for Kistler since 2001. "Since we have very specific products and customer requirements, we need to provide in-depth expertise which couldn’t be replaced by a chatbot. The feedback from customers is very positive and we are able to actively provide either technical or administrative support," he explains.
Further functions and regions in planning
Kistler's online offering will continue to grow in the future. As next project, the e-commerce team intends to simplify the portal's entry page and make it even easier for customers to find the products and services that are right for them. There are also plans to expand the offering to other European countries in the course of the year.